Operator & Executive
Operations & People Executive

James “JT” Metcalf

COO / CHRO / AI-Enabled Operations / SHRM-CP
available · remote / hybrid · builds production software

I organize the chaos, build the systems, and ship the software that runs them.

I turn strategy into dependable execution and build the systems that let a business run without drama. The person teams call to bring order to chaos.

Fort Collins, CO / Open to remote / hybrid / jt@themetcalfs.us / LinkedIn
JT Metcalf
JM
James “JT” Metcalf
01
Competencies

Executive breadth across every function that makes a business run

I run the full operating stack, from operations and finance to people and revenue, with AI built into each to take real work off people's plates.

01Operations & Technology

  • Operating model and process design
  • SOPs and the operations manual
  • IT, security, and vendor management
  • Governance, risk, and change management
  • AI and agentic automation

02People / HR

  • Team leadership and people development
  • Full-cycle recruiting and talent acquisition
  • Onboarding and time-to-productivity
  • Total rewards: compensation, benefits, payroll
  • Multi-state and international employment compliance
  • Employee relations (SHRM-CP)

03Finance

  • Operational spend authority and cash / line-of-credit management
  • Cash-flow forecasting and financial KPI reporting
  • AR / AP management and receivables performance
  • Utilization, burn-rate, and budget tracking
  • Business-health metrics and resource planning

04Sales

  • Revenue operations and pipeline management
  • Sales enablement and deal support
  • Final-stage contract negotiation and close
  • Deal compliance and risk review
  • Community-led pipeline growth

05Marketing

  • Demand generation
  • Marketing automation and funnel design
  • Brand and go-to-market
  • Owned lead-community growth and nurture
  • Campaign and content operations
02
AI & Operations Portfolio

Where operations leadership meets hands-on AI

What the work does and the results it drives. The how stays in-house.

// this is where he opens the hood and builds
i.Built & deployed

An agentic AI operating system

I designed and deployed an AI operating system that runs recurring operations, HR, finance, and marketing workflows, with live dashboards and reporting, inside the organization's own environment. It is built to be safe by design: grounded so it does not fabricate, isolated so data cannot leak, and permissioned so it cannot act out of bounds. A human stays in the loop on anything consequential, and the organization owns what gets built.

Agentic automationOps / HR / financeHuman-in-the-loopSafe by design
ii.Governance & initiative

Chair, AI & Cybersecurity Task Force

I chair an AI and Cybersecurity Task Force, setting the guardrails for how a growing company adopts AI responsibly: acceptable use, security, and the judgment calls that keep adoption safe while it moves fast.

AI governanceSecurityPolicyRisk
iii.Shipped software

A production operations platform

I built and shipped a full-stack finance and operations platform that converts manual administration into automated, self-serve workflows. Not a slide about AI, a working product I run a business on.

Full-stackAutomationProduct
iv.Results, documented

Operations leadership case study

How I rebuilt an internal operating model across a distributed, multi-state and international team: onboarding, compliance, cash and KPI discipline, and the hiring engine behind 25%+ annual growth.

03
About

Bringing order to chaos

I am an operations and people executive who owns the operational backbone that lets a company grow: operations, HR, finance and accounting, forecasting, marketing, sales coordination, IT and security, and compliance. As Chief Operating Officer of a fast-growing data and AI consultancy, I provide the strategic leadership that keeps a distributed, multi-state and international team running and scaling.

What sets the last two years apart is that I stopped waiting for tools and started building them. I taught myself to design and ship AI systems and production software that take real work off people's plates, with a human in the loop where it counts.

I bring order to chaos for a living, and I practice it at home too: a household of six and a working homestead, where good stewardship is really just operations you care about. On the side, I also consult for organizations that need senior operations help part-time, through my practice, M7 Fractional.

Contact

Let's talk

If you need someone to bring order to operations, build the systems that scale, and do it with AI in a way that is safe and owned in-house, I would enjoy the conversation.